FAO
Frequency Ask Questions
Orders & Shipping
How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking link. You can also track your order directly through your account page. If you need help, contact us anytime.
How long does shipping take?
A: Shipping times vary based on your location and product availability. Standard delivery typically takes 3 to 5 business days once shipped.
Do you offer expedited shipping?
A: No, expedited shipping options is not available at this time. Once it is, we will let you know.
Can I change or cancel my order?
A: Orders can be modified or canceled within 12 hr. After that, processing begins and changes may not be possible.
Do you ship internationally?
A: We currently ship to & service customer in the United States. International shipping is not available at this time.
Returns & Refunds
What is your return policy?
A: We accept returns within 15 days after delivery. Items must be unused and in original packaging. Please review our full return policy for details.
How do I start a return?
A: To start a return, contact our support team with your order number and reason for return. We’ll guide you through the process.
When will I receive my refund?
A: Refunds are processed within 7 -14 business after the return process is completed.
Are return shipping fees covered?
A: Return shipping costs are customer responsibility unless the item is damaged or incorrect
What if my item arrives damaged?
A: If your item arrives damaged, contact us within 24 hours of delivery with photos and your order number. See Return Policy for more details.
Payments
What payment methods do you accept?
A: We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment methods supported by Shopify
Is my payment information secure?
A: Yes, all payments are processed securely using Shopify’s encrypted checkout system.
Can I use Shop Pay?
A: Yes, Shop Pay allows you to check out quickly and securely with saved payment and shipping details.
Account & Privacy
Do I need an account to place an order?
A: No, you can check out as a guest. Creating an account allows you to track orders and save your details.
How do I reset my password?
A: Click “Forgot Password” on the login page and follow the instructions.
How is my personal information used?
A: We use your information to process orders and improve your experience. See our Privacy Policy for full details.
Can I update my account information?
A: Yes, log in to your account and update your details anytime.
Products
Are your products in stock?
A: Product availability is shown on each product page. Some items may be backordered.
Do your products come with a warranty?
A: Warranty coverage varies by product. See product details or contact us for more information.
Do product colors match the photos?
We strive for accuracy, but colors may vary slightly due to screen settings.