Shop With Confidence
Return Policy
We want you to love your purchase from Hy-lee. If you're not completely satisfied, you may request a return within 15 days of delivery.
Eligibility
What's Covered?
What Can I Return?
Items must meet the following conditions to be eligible for a return:
- Item is unused and in original packaging
- All parts and accessories must be included
What Can't Be Returned?
Some items are non-returnable, including:
- Assembled furniture
- Opened mattresses
- Final sale products
Return Process
How Returns Work
Follow these steps to start a return:
Access Returns in Your Account
Sign in and go to the Returns section in your account to start the return process. If you have questions, contact our support team.
Receive Instructions
We'll provide return instructions and the correct return address.
Ship the Item Back
Ship the item back following our provided guidelines.
Good to Know
Refunds, Shipping & More
Refunds
Refunds are issued after the item is received and inspected. Please allow 7–14 business days for processing.
You will receive an email confirmation once your refund has been issued to your original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 24 hours of delivery with photos and your order number. We'll make it right at no cost to you.
Need Assistance?
For full details or help with a return, please contact our support team. We're happy to guide you through the process.