Return Policy

We want you to love your purchase from Hylee. If you’re not completely satisfied, you may request a return within 15 days of delivery

To be eligible for a return

• Items must be unused and in original packaging
• All parts and accessories must be included

Some items are non-returnable, including assembled furniture, opened mattresses, and final sale products.

How Returns Work

• Access the Returns with your Account to start the return process. If you have questions, Contact our support team 
• We’ll provide instructions and the correct return address
• Ship the item back following our guidelines

Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged or incorrect

Refunds

• Issued after the item is received and inspected
• Please allow 7–14 business days for processing

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 24 hours with photos, and we’ll make it right at no cost to you.

For full details or help with a return, please contact our support team.